Competition in Energy
To choose or not to choose – that is the question!
You can choose your energy supplier based on the service options offered, environmental considerations, price or other issues that may be important to you.
See below to find out who supplies service to your area. Please note that this information is for residential customers only. Updated on 3/18/13
1 Public Service Company of New Hampshire (PSNH) residential customers - To contact PSNH to explore the differences in rates and other factors: 1-800-662-PSNH (7764), Outside NH, 1-800-448-7764. www.psnh.com
2 Unitil Energy Systems, Inc. (UES) residential customers - To contact Unitil to explore the differences in rates and other factors: Capital Region 800-852-3339, Seacoast Region 800-582-7276. www.unitil.com
3 New Hampshire Electric Cooperative (NHEC) residential customers - To contact NHEC to explore the differences in rates and other factors: 1-800-698-2007, email: firstname.lastname@example.org. www.nhec.com
4 Granite State Electric Company d/b/a Liberty residential customers - To contact Liberty to explore the differences in rates and other factors: Phone: 1-800-375-7413. www.libertyutilities.com
You can view each supplier’s website for more information. Ask your friends or neighbors if they’ve switched to learn about their experiences.
Before you make a decision, here are some questions you may want answers to:
- Is the company a registered and approved competitive energy supplier or aggregator? To find out if a company’s registration has been approved visit the PUC’s webpage at http://www.puc.nh.gov/Consumer/energysuppliers.htm or contact the PUC at 1-800-528-2070 toll free, or 603-271-2431.
- Will I be locked into a contract? If so, what are the terms?
- What is the rate being offered? Will that rate change? If so, when and how often?
- What is the energy supply rate of my local utility? Will that rate change? If so, when and how often?
- Are there any fees for switching to or back from a competitive energy supplier? If so, what are they?
- Will I still receive one bill?
- Will I save money? How much?
- Where does the energy I purchase come from?
- Will choosing a competitive supplier affect my participation in the Low Income Electric Assistance Program?
- Will choosing a competitive supplier affect my ability to participate in energy efficiency programs offered by a local utility?
- Who can I contact if I have a complaint about an energy supplier or aggregator?
- What is the difference between an energy supplier and an aggregator?
The New Hampshire Public Utilities Commission (PUC) will continue to regulate your local utility and will also have limited regulation over energy suppliers and aggregators to ensure consumer protection and the safety and reliability of service. See PUC Rules 2000 for more information, http://www.puc.nh.gov/Regulatory/Rules/Puc2000.pdf.
A new docket has been opened to review and update those rules. See http://www.puc.nh.gov/Regulatory/Docketbk/2013/13-151.html for more information.
Customers should remember that the price to compare varies from utility to utility and month to month based on the amount of electricity used. Review previous bills to determine what the average price-to-compare may be and if there are savings by switching to a competitive supplier for the term of the contract being considered.
It can take up to two billing cycles (over a month) to implement the change. Don’t forget to get the details of the terms before you make any decisions.
When you hear an ad on the radio, watch a commercial on TV, or receive a call or mailer that suggests you can choose your electricity supplier, they are talking about the energy supply service charge portion of your bill. Residential customers can choose an energy supplier other than your local utility from which to buy energy. However, you will still pay your local utility to deliver that power to you. Your local utility will continue to respond to power outages, or any other emergency, such as a downed wire.
It is important to understand that consumers only have a choice as to a portion of your electricity service. Your electric bill is broken out into two main components: 1) the delivery service charge, and; 2) the energy supply service charge. The delivery service charge represents the cost of delivering energy and maintaining the electric distribution system which delivers energy to your home. This charge includes the Customer Charge, Transmission Charge, Systems Benefits Charge, Stranded Cost Recovery Charge and the kWh Distribution Charge. The energy supply service charge represents the cost of the energy (electricity) you have used. View sample bills using links below.
The information contained herein shall not be used for advertising or endorsement purposes. This is information is intended for residential customers only. The New Hampshire Office of the Consumer Advocate is not responsible for the contents of any off-site internet web pages referenced.